BJ's Wholesale Club

Typical bjs. Usually not too busy. Clean and well stocked. The steak here is suspect. I've gotten steaks 3 times here and all 3 times they have been 3 different colors in the middle. I've been buying this same cut of steak weekly from a different bjs for the past year or so and never ever have seen the inside 3 different colors. I don't really know it's its necessarily a bad thing but I dont like it.

Decent deals and lots of varieties. Good prices on gas if its on your way home its worth the detour. I was a bit upset by last visit. I went to the bakery and asked if they made their cookies and boxed them there and the employee said yes. I asked her if it was okay if I took all of one kind that I liked since they made and packaged them there. She was very pleasant and said sure she just needed to ask her manager something. The bakery manager could not be bothered with anything... When she asked him he said (without looking at me and still restocking as if he did not care) they could not do that because they didn't have a code for all one type. I do not think I was as upset about being told no as the body language of the manager was so off putting and just did not seem to care at all. I also offered to order in advance and come back so they would not have to upset the packages already sealed.. Nope... I feel bad for the lady (wish I got her name but she walked with a limp) she was truly kind and seemed genuine. Probably will not order from the bakery though if this is the guy running it.

For the past several weeks, it has been harder to get specific products due to items being out of stock. However, my pick up experience today was the worst experience I have ever had. The employees do not seem to care about the customer. I had to wait for my order because it was not ready, even though I came to the club location because the app said it was. The worst part is that I did not realize I was missing two products until I got home. I thought I had everything and thought the items missing were on the cancelled list and actually are either a substitute or are not on the cancelled list of the pick up order. I tried calling the club location, but getting anyone on the phone is impossible apparently. I am completely dissatisfied with my membership. Now I need to get credited for two products I did not receive and I feel because of this experience today, I will not renew my membership in November.

I really like being able to go shopping once a month and get everything I need at once. It gets a little expensive but just knowing that I am well stocked and won’t run out for a while is well worth it. There is always a variety as well as new items to try. The only thing I don’t like is the grumpy person checking receipts when we leave. I understand it needs to be done but they could be a little nicer about it.

Horrible front desk guy. I visited the store today and accidentally paid with non bj credit card. I asked a nice girl at the front desk to return what I got and re-buy it with Bj card. She started the process but there was a guy next to her started talking to me in a rude way telling me not to do that if this happen again. What is the customer’s service job? Are they there to get the customer upset or to assist them. A word to the store manager, Please choose wisely who to communicate with your customers and train them well.

I’m already seeing some comments regarding racial profiling check on the carts by older people who wait at the exit. This is so true. I’ve already experienced this multiple times and even spoke with the management and they did nothing to improve. It’s crazy that us, regular shoppers need to go through this kind of inappropriate check just because of race. When it was our turn to get checked, the old guy today literally stood up out of the chair and blocked us and checked every single items in our cart for literally less than 10 items for about 3 minutes. Okay, sure I get it. He’s doing his job. I was curious if he did the same thing for the people behind us who looked like they had more than 20-30 items. Nope. I watched outside for about 5 minutes and he sat down in his chair and just visually checked and let everyone go in about less than 10 seconds. The management really needs to do something with the older employees who check the receipt. Everyone else is so helpful and nice and it’s just unfortunate that I need to go through this multiple times when I shop here.